Returns & Exchanges

At Foster Farm Botanicals, we take pride in the quality of our organic herbs and botanicals. Due to the perishable nature of our products, we offer returns or replacements only for items that arrive damaged or incorrect.

Return Process

• 1.
  Contact Support

  Email our farm team within 7 days of receiving your order with your order number and photos of the damaged or incorrect items.

• 2.
  Verification Process

  Our quality assurance team will review your request and photos to ensure the issue meets our safety and quality return standards.

• 3.
  Return Authorization

  Once approved, we will provide you with a return authorization number and instructions on whether the item needs to be sent back to the farm.

• 4.
  Resolution

  After processing, we will issue a full refund to your original payment method or ship a replacement order at no additional cost to you.